Before using our website located at https://shashvatjewels.com/ and any associated websites linked to it, please take a moment to read and understand these Terms and Conditions carefully. You accept the below TERMS AND CONDITIONS by using our website.
Product Availability:
We make every effort to ensure that the jewellery items listed on our website with ready marked are available for purchase. However, due to high demand or limited stock, some items may be unavailable or out of stock. We will notify you if an item is out of stock after your purchase. We can make item on make on order basis.
Product Accuracy:
While we strive to provide accurate descriptions, images, and prices for all jewellery items, slight discrepancies may occur due to differences in lighting, screen settings, or natural variations in materials.
Order Placement:
Once you place an order through our website, you will receive an order confirmation email with details of your purchase. This does not signify that your order has been accepted. Acceptance of your order and the completion of the contract between you and Shashvat Jewels will occur when we ship your items.
Pricing:
All prices listed on our website are in INR (INDIAN RUPEES) and are subject to change without notice. Any applicable taxes, shipping, and handling charges will be added later during invoicing.
Payment Methods:
We accept bank transfer through NEFT / RTGS to our bank account in name of SHASHVAT JEWELS PVT LTD. Payments are processed at the time of order confirmation.
Shipping Method:
We offer several shipping options, which will be selected during dispatch. Delivery times will vary depending on your location, and we are not responsible for any delays caused by shipping, postal services or customs or any other reason beyond our control.
International Shipping:
We do offer international shipping; however, customs duties, taxes, or import fees are the responsibility of the customer.
Shipping Costs:
Shipping costs will be calculated after order is placed and depend on the delivery location, weight of the order, and chosen shipping method.
Lost or Damaged Items:
If an item is lost or damaged during shipping, please contact us immediately, and we will assist in resolving the issue.
Return Policy:
We are committed to your satisfaction. We do not offer return policy. We only accept return if wrong item is shipped or is not as described in website. The item must be in its original condition and packaging, unused, and with all tags intact. Please note that some items, such as custom-made jewellery or final sale products, may not be eligible for returns.
Refunds:
Refunds will be issued in the same form of payment as the original purchase. Please allow 10 business days for the refund to process. If it is not processed within 10 days please contact us so we can resolve the issue as soon as possible.
Limited Warranty:
We offer a limited warranty on all our jewellery products to ensure that they are free from defects in materials and craftsmanship. The warranty covers repair or replacement of faulty items due to manufacturing defects within 1 months from the date of purchase.
Exclusions:
The warranty does not cover damage caused by misuse, accidental wear and tear, alterations, size change or repairs done by unauthorized parties.
Copyright and Trademarks:
All content on this website, including images, logos, text, and designs, is owned by Shashvat Jewels or its licensors and is protected by copyright and trademark laws. You may not use, copy, or distribute any content from this website without our express written permission.
Product Design:
Our jewellery designs are unique to Shashvat Jewels and are protected under intellectual property laws. Any unauthorized use or replication of our designs is prohibited.
Account Security:
If you create an account on our website, you are responsible for maintaining the confidentiality of your account details, including your password. You agree to notify us immediately of any unauthorized use of your account.
Accuracy of Information:
You agree to provide accurate and complete information when making a purchase or interacting with our website. We are not responsible for any issues caused by inaccurate or incomplete information.
Personal Data:
We take your privacy seriously. For more information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.
Third-Party Services:
We may use third-party services, such as payment processors or delivery providers, to fulfil your order. These third parties have their own privacy policies, and we encourage you to review them.
No Liability for Loss:
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website, the purchase of our jewellery, or any other transaction with us.
Limitation of Damages:
Our liability, in any case, is limited to the amount paid for the product in question.
Governing Law:
These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
Dispute Resolution:
Any disputes arising from or related to these Terms & Conditions will be resolved through binding arbitration in Surat.
These Terms and Conditions are designed to ensure a transparent and positive experience for all our valued customers at Shashvat Jewels. Your satisfaction and trust are our top priorities, and we are here to assist you throughout your jewellery journey.
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